INTERNET SERVICE

**Lil' Turtle** · Subject: INTERNET SERVICE Tue May 27, 2008 10:25 pm

I had no internet service through this whole holiday weekend. No one was in their office so no one could fix it.....I think they should discount my bill to reflect the suffering and aggrivation. I have been having trouble alot lately

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**Flower** · Subject: Re: INTERNET SERVICE Sat May 31, 2008 2:39 am

I have been having problems with my cable service here, it is so frustrating. I call and I get a recording, no such thing as speaking to a human anymore, that's frustrating also! argh

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**Lil' Turtle** · Subject: Re: INTERNET SERVICE Sat May 31, 2008 11:29 pm

I know. That and the automated crap when they can't hear you and you get transferred all over and never get the information you need!!!! GRRR wtf

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**Rose Blossom** · Subject: Re: INTERNET SERVICE Sun Jun 01, 2008 3:12 pm

We should form a group and protest against them ALL!! Soapbox

You can be the leader. cool sign

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**Lil' Turtle** · Subject: Re: INTERNET SERVICE Sun Jun 01, 2008 7:31 pm

Lol. I don't think I have been a leader since 1995 when I was manager of caldor

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Princess · Subject: Re: INTERNET SERVICE Mon Jun 02, 2008 9:43 am

Whenever I have internet or phone trouble like that, I always call and get my bill adjusted. Be firm but polite, and 99 times out of 100 you'll be successful. Good luck.

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**Rose Blossom** · Subject: Re: INTERNET SERVICE Mon Jun 02, 2008 4:14 pm

Princess wrote:

Whenever I have Internet or phone trouble like that, I always call and get my bill adjusted. Be firm but polite, and 99 times out of 100 you'll be successful. Good luck.

This works here only if you were out for what they consider a 24 hour period. The catch is their calculating is much different then everyone else's.

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**Lil' Turtle** · Subject: Re: INTERNET SERVICE Mon Jun 02, 2008 8:34 pm

When I called and talked to them they were very apologetic and offered to deduct half of my monthly fee off the bill for the inconvenience. I didn't even have to ask. I was surprised (pleasantly)

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Princess · Subject: Re: INTERNET SERVICE Tue Jun 03, 2008 12:13 pm

If you're diligent in reporting outages, and re-reporting outages, it's usually not a problem. Since I work from home, it is imperative that my service--internet and phone--not be interrupted. I even asked the telephone tech for his direct line so I don't go through the automated crap every time. It's always resulted in a lower bill--IF you bring it to their attention...

Glad you got it resolved Lil Turtle.

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**Knight Templar** · Subject: Re: INTERNET SERVICE Tue Jun 03, 2008 12:48 pm

Lil' Turtle wrote:

When I called and talked to them they were very apologetic and offered to deduct half of my monthly fee off the bill for the inconvenience. I didn't even have to ask. I was surprised (pleasantly)

reminded me of a quote I saw.... Not implying this is you, just reminded me of it....

The nice part about being a pessimist is that you are constantly being either proven right or pleasantly surprised.
- George F. Will

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**Lil' Turtle** · Subject: Re: INTERNET SERVICE Tue Jun 03, 2008 10:22 pm

Thank You Princess. I'm glad things are up and running too.

I have heard the same quote. and....I guess somewhat that pertains to me. I have had my hopes let down so much that I tend not to get my hopes up too high, that way It won't be so upsetting.

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Princess · Subject: Re: INTERNET SERVICE Wed Jun 04, 2008 7:16 am

No problem Lil Turtle. Glad it worked out.

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